Job Description

Job Description

Job Description

The Bad Ass Coffee of Hawaii Shift Lead is responsible for creating and delivering on our customer promise with every customer engagement. They are responsible for driving business, operational, and customer experience success by “leading with Aloha” and executing store operations in accordance with Bad Ass Coffee’s system guidelines and standards. The Shift Lead must have Aloha Spirit and be highly organized, dependable, self-motivated, and lead their ‘ohana’ (team) by example.

The Shift Lead will report directly to Store Manager for all job duties and responsibilities.

Responsibilities:

• Models Aloha Spirit and manages the day-to-day business of operating the Bad Ass Coffee of Hawaii shop with integrity, honesty and knowledge that promotes the culture, values, and mission of Bad Ass Coffee of Hawaii.
• Accountable for working with store manager to establish a business plan for the shop and responsible for managing the financial operation of the shop to that plan
• Responsible for working with store manager to execute a comprehensive local store marketing plan for the shop.
• Effectively recruit, manage and motivate a talented ‘ohana (Hawaiian for family) that operate the store with high energy and passion for creating memorable experiences that bring customers back by preparing and serving the Bad Ass Coffee menu with excellence and adherence to company standards.
• Directs new employee training by directing on-boarding and in-store education while leveraging additional training tools provided by Bad Ass Coffee of Hawaii.
• Provides regular and constructive feedback to staff, barista and shift leads regarding performance while providing a learning environment and incentives to drive personal and store success.
• Ensures that all staff are trained in daily sales and cash handling, accountability and policies/procedures
• Executes store operations according to the Bad Ass Coffee of Hawaii Store Operations Manual.
• Maintains a clean, organized, efficient and safe working environment and general business appearance inside and out while following local/state/national health, safety, and sanitation guidelines.
• Maintains the general upkeep of the store interior and maintenance of all equipment necessary to operate the business.
• Utilizes operational management tools to plan, monitor and modify day-to-day operational components including labor scheduling, inventory management, sales performance, finance, marketing and procurement.
• Works with the Bad Ass Coffee of Hawaii (franchisor) home office to execute national promotions and introductions of new menu and merchandise items.

Experience:

• 3-5 years of experience in the restaurant industry – preferably in the coffee or beverage segment with at least one year in a management capacity.
• A minimum of two years’ experience as a coffee shop manager or similar with demonstrated experience in managing people.

Basic Skills/Qualifications:

• Maintain regular and consistent attendance and punctuality of the entire staff.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Highly organized and able to multi-task, problem solve and generate creative ideas that drive store sales and customer satisfaction.
• Strong drive, willingness to learn and ambition to manage multiple restaurants

· The ability to be on their feet for 5 to 8 hours at a time.

· General understanding of Excel, back-end POS or similar programs.

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.
• Lead by example and project positive attitude.

Bowman Hospitality Group is beginning their journey with Bad Ass coffee shops to set a new standard in the industry. With the look to open many more shops in Central New Jersey. Join a company who is poised for growth.

Company Description

Bowman Hospitality Group is beginning their journey with Bad Ass coffee shops to set a new standard in the industry. With the look to open many more shops in Central New Jersey. Join a company who is poised for growth.

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