Job Description
Job Description
Director, HRIS Operations
The Director, HRIS operations leads HR systems and operations with a focus on ADP Lyric, and ServiceNow. Responsibilities include system optimization, process improvement, compliance, and reporting. This role acts as the key liaison across HR functions and vendors to ensure efficient, data-driven HR service delivery.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential job functions include, but are not limited to
System Management:
- Serve as subject matter expert for all HRIS (ADP Lyric) modules and plug ins that support the employee lifecycle, including but not limited to HCM, Payroll, Timekeeping, Benefits, E-Verify, Unemployment, Performance Management, Employee Engagement and Recruitment Management.
- Serve as subject matter expert for all other systems utilized including but not limited to ServiceNow and Five9.
- Optimize and enhance system processes, practices, and configurations to improve efficiency, user experience, data quality, and compliance.
- Manage tracking of all system requests to ADP and ensure ADP resolves in a timely manner.
- Investigate, analyze, test, and resolve issues, bugs, or questions with exceptional customer service.
- Schedule and manage testing processes for all system changes, including upgrades, implementations, and integrations with other systems.
Process and Delivery:
- Identify and address inefficiencies in current HR processes. Leverage technology to automate and improve workflows, data management, and reporting capabilities.
- Lead and manage the operations team duties and responsibilities to keep Standard Operating Procedures (SOPs) updated and ensure efficient workflow across all systems and processes.
- Assist stakeholders by resolving application and process issues and reporting back to the team
- Assist with educating users on how to use ADP, communicating updated features and enhancements, etc.
- Foster productive working relationships with all related groups (Human Resources, Payroll, Benefits, Leave of Absence, Recruiting etc.).
Vendor Management:
- Serve as the primary point of contact for vendor management, ensuring effective communication and resolution of issues. Vendors may include ADP, and may require coordination with ServiceNow, Five9, etc.
Reporting, Audits and Compliance:
- Conduct regular audits of HRIS data to ensure accuracy and compliance with company policies and regulatory requirements. Examples may include wage compliance.
- Utilize data analytics to drive decision-making and measure the impact of HR operations and employee experience. Provide regular reports and insights to leadership.
- Prepare and submit the annual EEO-1 report to the Equal Employment Opportunity Commission (EEOC). Ensure accurate classification of employees according to EEO categories and maintain records of race, gender, and job classifications.
- Prepare and submit other required reports. Examples may include California Pay Data Reporting.
- Create Ad-Hoc reporting and analytics upon request for Human Resources, Payroll, and Benefits Teams.
- Assist in managing audit schedules for Human Resources, Payroll, Benefits, etc.
- Lead the design and delivery of metrics and dashboards (e.g., turnover, onboarding, offboarding, tickets, calls)
NECESSARY SKILLS/ATTRIBUTES
- Strategic Translation: Ability to translate organizational goals into scalable HR operational strategies.
- Leadership: Proven success in leading, mentoring, and developing teams.
- HR Systems Knowledge: Strong knowledge of HR systems and technologies; advanced experience with ADP and Service Now a plus.
- Project Management: Skilled in managing large-scale projects and juggling multiple priorities with attention to detail.
- Data Interpretation: Proficient in interpreting data and metrics to make informed decisions.
- Process Improvement: Track record of identifying inefficiencies and implementing process improvements.
- Communication Skills: Strong interpersonal, written, and verbal communication skills with executive presence.
- Technical Proficiency: Proficiency in Microsoft Office Suite and HRIS platforms.
EDUCATION & EXPERIENCE:
- Bachelor’s degree in human resources, Business Administration, Information Technology, or a related field.
- Minimum of 10 years of experience in HR, with at least 5 years in a leadership role focused on operations and technology implementation.
Additional Qualifications:
- Deep ADP expertise required.
- Hands-on experience configuring an HRIS to meet business requirements.
- Experience with HRIS data and integration architecture (APIs, reporting, etc.).
- Deep MS Excel expertise required.
- Proven ability to document, assess, and improve end-to-end business processes.
- Strong analytical, problem-solving, organizational, and planning skills.
- Strong communication skills and relationship building with leadership, peers, business clients, shared services teams, and vendors
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