Desktop Support Specialist Job at L2R Consulting, Miami, FL

VXE2UW5VWG13ZlR5YjNtVUFOaTN2WjNoTmc9PQ==
  • L2R Consulting
  • Miami, FL

Job Description

About the Company

We are seeking a Desktop Support Specialist to join our IT team and provide technical assistance to employees in a fast-paced environment. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring seamless operation of IT systems critical to banking functions.

About the Role

Provide first line technical support to customers, resolving hardware, software, and network issues efficiently. Install, configure, and troubleshoot desktop computers, laptops, printers, and other peripheral devices. Manage and maintain Windows operating systems, Office 365, and banking-specific applications. Assist with Active Directory user management, including account creation, password resets, and permissions. Ensure compliance with banking security policies by applying patches, updates, and antivirus software. Support end-users in remote and in-branch locations via phone, email, and in-person troubleshooting. Assist with the deployment and setup of new IT equipment. Maintain an up-to-date inventory of IT assets and provide recommendations for hardware/software upgrades. Document troubleshooting procedures, solutions, and IT best practices for internal knowledge sharing. Escalate complex issues to senior IT staff or external vendors when necessary.

Responsibilities

  • Provide first line technical support to customers, resolving hardware, software, and network issues efficiently.
  • Install, configure, and troubleshoot desktop computers, laptops, printers, and other peripheral devices.
  • Manage and maintain Windows operating systems, Office 365, and banking-specific applications.
  • Assist with Active Directory user management, including account creation, password resets, and permissions.
  • Ensure compliance with banking security policies by applying patches, updates, and antivirus software.
  • Support end-users in remote and in-branch locations via phone, email, and in-person troubleshooting.
  • Assist with the deployment and setup of new IT equipment.
  • Maintain an up-to-date inventory of IT assets and provide recommendations for hardware/software upgrades.
  • Document troubleshooting procedures, solutions, and IT best practices for internal knowledge sharing.
  • Escalate complex issues to senior IT staff or external vendors when necessary.

Qualifications

Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

Required Skills

  • 2+ years of experience in desktop support, IT helpdesk, or technical support roles, preferably in the banking or financial industry.
  • Proficiency in Windows OS, Microsoft Office 365, and remote support tools.
  • Experience with Active Directory, VPN, Citrix, and network troubleshooting.
  • Strong understanding of cybersecurity best practices in a banking environment.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to work in a high-security environment and handle sensitive information with discretion.

Preferred Skills

  • CompTIA A+
  • Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are a plus.

Job Tags

Similar Jobs

Ombudsman Educational Services

Assistant Principal Job at Ombudsman Educational Services

 ...UP based on experience. &##127979; Environment: Alternative Education Program, High School Ombudsman Educational Services , a growing...  ...of , the nations leading provider of alternative and special education programs for children and young adults. For more than... 

Next Level Roofing & Remodeling

Roofing Project Manager Job at Next Level Roofing & Remodeling

 ...Description Are you ready to take your career to new heights? Next Level Roofing & Remodeling is seeking a highly motivated and passionate individual to join our team as a full-time Roofing Project Manager . We offer a competitive salary range of $40,000 - $60,000 per year... 

Electrical Contracting Technologies, Inc.

Experienced Electrician Journeyman ($28-$30 Hr) Job at Electrical Contracting Technologies, Inc.

 ...across Northeast Florida and Southern Georgia. ECT specializes in construction, repair, and remodeling, offering a wide range of services...  ...Role Description This is a full-time, on-site role for an Electrician located in Jacksonville, FL. The Electrician will be... 

Sanford Health

Registered Nurse - Health insurance | Dental insurance | Vision insurance -Sioux Falls, SD Job at Sanford Health

 ...application, please call or send an email to .Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.Req Number: R-0214254Job Function: NursingFeatured: No... 

Middleton Cross Plains Area School District

Middle School 7th Grade-Two Way Immersion (Spanish) Teacher Job at Middleton Cross Plains Area School District

7th Grade Two Way Immersion Teacher: Math, Social Studies, Spanish Language Arts The ideal candidate will have the following qualifications...  ...grading system in degree course work. Commitment to social justice and culturally and linguistically responsive practices. ...