Job Description
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The
Training Specialist oversees ship training function. Conducts general training courses including but not limited to Hospitality, Company Orientation, Ship Familiarization, Management Training, and Customer Service Training. Responsible for all related record keeping.
Coordinates and assists with company recognition programs, including Vacation Hero.
ESSENTIAL FUNCTIONS - Conducts training for all generally applicable courses. Such courses include Company Orientation, Ship Familiarization, New Supervisor/Manager Training, and Hospitality and Service.
- Responsible for oversight of onboard training budget and supplies, including all individual computer-based classes.
- Works independently to conduct training, following corporate lesson plans. Works collaboratively with ship management to determine needs and create schedules. Trains and influences all levels of management.
- Conducts training sessions using a variety of training methods and styles to maximize training effectiveness.
- Coordinates a group of departmental trainers to ensure completion of job specific Position Based Training (PBT).
- Conducts training using a variety of media (i.e.: computer, projector, actual models/objects, etc.) and programs in order to ensure optimum effect and retention.
- Utilizes Adult Learning Theory to ensure retention and transfer of learning.
- Creates a positive learning environment in and outside of the learning center
- Learns and conducts training from a facilitator manual and utilizes prepared resources; understands the importance of following facilitator manual to ensure consistent training from class to class and vessel to vessel.
- Develops specialized coursework with the approval and direction of shore side Learning and Development.
- Provides constructive feedback to improve performance.
- Provides follow-up information to assist coaching and support for management.
- Troubleshoots technical issues or seeks technical support in order to deliver training.
- Maintains accurate training records in the company system of records, MAPS.
- Ensures people attend classes as required without repetition.
- Coordinates use of learning center and onboard training rooms.
- Sets optimum schedule for learners while guaranteeing limited impact on ship operations and the needs of the business.
- Resolves schedule conflicts by negotiating with management, learner and training services.
- Works with a number of onboard managers and crew members to facilitate the Vacation Hero recognition program. Works with guidance of onboard management to conduct recognition meetings.
- Oversees the computer-based training library and is responsible for tracking the use and possession of those materials.
- Creates and manages an agenda and conducts meetings accordingly.
- Coordinates with ship management to facilitate Vacation Hero initiatives and recognition programs.
- Performs the following additional duties in the position as follows:
- Walk Around on a rotation basis only as part of the 1-2 slots each week/cruise for the complete HR Team onboard, provided that it does not interfere with the main duties of the position.
- Twice a month table hosting with a duration of approximately one (1) hour or one hour and a half (1 ½)
- Once a week one (1) cabin inspection
- Embarkation day:
- Sign on/sign off assistance to Personnel Department and sign on presentation facilitation.
- Crew mail assistance to Crew Enrichment Administrator
- This position will be required to work assignments both onboard and at the company's pre-deployment centers on a rotational basis or as needed by the company.
- Trains between 900 - 1600 active crew members.
- Reports onboard to the Human Resources Director while maintaining a direct relationship with the shoreside business owner in Shipboard Talent Development.
- Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.
QUALIFICATIONS - Minimum of two (2) years of training and/or teaching experience in a business setting is required. Prior training experience in the hospitality industry is preferred.
- Advanced level of English verbal and writing skills, including the proper use of English grammar is required.
- Intermediate to Advanced knowledge and skills in typing and MS Office Suite software, especially Outlook, Word, Excel and PowerPoint, are required.
EDUCATION - Bachelor's degree (US system) or foreign equivalent in adult teaching/training/development or a related field is required.
- Teaching certificate or trainer certification from a recognized educational institution and/or ESL Certification is preferred.
- Position-specific STCW training from an accredited educational institution is required.
ATTRIBUTES - Must be able to lead by example
- High ethical standards
- Flexibility and adaptability to change
- Able to excel in a multi-cultural environment
- Must be detail-oriented.
- Proactive, Team Player, Problem Solver.
- Passionate about hospitality and customer service driven
- Must have a professional appearance and good hygiene
- Respect for all co-workers and guests
- Pride in your work by creating positive energy, excitement and fun
- Able to work 7 days a week
- Demonstrate positive behaviors; smiling, being polite and courteous
- Able to develop a camaraderie with team members
- Ability to live in close quarters, share limited space with other cabin-mates
EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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