Job Description

Job Description

Role: Tour Guide Specialist

Location: Mukilteo, WA

Type: Contract

Duration: Long Term

Primary duties:

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products. Actively creates exceptional experiences for a diverse audience.
• Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.
• Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.
• Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and/or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.
• Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.

Required Qualifications:

• 1 or more years' related work experience in a role which required strong customer service and communication skills
• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
• Experience working in a team environment
• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays

Best Regards,

Rupesh Kumar

Lead –Team Talent Acquisition

ALTEN Calsoft Labs

2890 Zanker Road, Suite 200, San Jose, CA 95134

D : +1 408-755-3056

E: rupesh.k@acldigital.com

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