Transform technology into opportunity as an Information Technology Support Specialist with GDIT A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an Information Technology Support Specialist, you will help ensure today is safe and tomorrow is smarter. Your role involves providing technical support and troubleshooting services for incoming queries related to computer systems, software, and hardware, responding either in person or over the phone. HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT Provide technical support and troubleshooting for network, desktop, and/or systems hardware and software. Coach and guide less-experienced professionals. Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provide remote support through desktop mirroring and other remote access tools for worldwide sites. Identify, investigate, resolve, and follow up on problems reported to the helpdesk, especially involving cloud infrastructure. WHAT YOU’LL NEED TO SUCCEED Required Experience: 5+ years in related roles. Required Technical Skills: Installing, modifying, and repairing computer hardware and software, both in person and remotely. Security Clearance Level: TS/SCI w/Poly. Required Skills and Abilities: Maintain current knowledge of relevant technology. Location: On-Site in Annapolis Junction, MD. Additional requirements include US citizenship and, for some roles, certification such as CompTIA Security+. GDIT OFFERS: 401K with company match Comprehensive health and wellness packages Internal mobility and career growth opportunities, including paid education and certifications Access to cutting-edge technology for learning and development #April 9th Top Secret SCI + Polygraph The likely hourly rate for this position ranges from $50.09 to $67.77, based on experience, location, and contractual factors. About Our Work GDIT is a global technology and professional services company delivering solutions across the U.S. government, defense, and intelligence sectors, operating in over 50 countries worldwide. We focus on digital modernization, AI/ML, Cloud, Cyber, and application development. Join our Talent Community at gdit.com/tc to stay updated on opportunities and events. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr General Dynamics - IT
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