Job Description

Job Description

Job Description

We’re searching for a diligent Tenant Relations Coordinator. They are a service-focused professional who is the first point of contact for tenant inquiries, concerns, and service requests. This individual thrives on problem-solving, possesses strong communication skills, and demonstrates empathy while maintaining professional boundaries. They bring a detail-oriented mindset, high integrity, and the ability to stay calm under pressure. They are the nucleus of the entire company.

This person takes initiative and is eager to delivering outstanding property management services. They can handle a wide range of administrative and tenant-facing tasks and are capable of prioritizing effectively in a dynamic environment. If this sounds like you, apply today!

$30,000 - $36,000 yearly

• Generate status reports for the team on a regular basis to make sure company targets are being properly prioritized
• Keep track of all transaction documents in the client database and complete the necessary paperwork

• Provide prompt and professional responses to tenant calls, emails, and direct messages
• Process rental applications, including verifying employment, rental history, and other criteria
• Show rental properties to prospective tenants when required
• Maintain tenant files and ensure all lease documentation is properly executed and stored
• Manage lease compliance processes, including late payment follow-up and coordination of notices or evictions
• Prepare and track tenant communications regarding payments, fees, and property updates
• Attend weekly property management team meetings and contribute insights
• Coordinate utility transfers for vacant properties to protect against weather-related damage
• Create and track maintenance requests in the CRM and ensure timely completion
• Perform periodic property visits and inspections, including taking photos, changing lockboxes, and meeting vendors
• Maintain checklists and update procedures to ensure consistency in Tenant Relations processes
• Resolve tenant disputes professionally and maintain healthy tenant relationships
• Provide general administrative support to property management team as needed

• Excellent written and verbal communication skills
• Has knowledge of Microsoft Office and customer relationship management software
• Candidates are required to have a high school diploma or GED
• License for real estate is preferred but not required

• Calm and professional demeanor, even during conflict or difficult conversations
• Highly organized with strong attention to detail
• Ability to maintain confidentiality and discretion
• Customer-service oriented with strong follow-up skills
• Real estate license or willingness to obtain one preferred
• Familiarity with property management or real estate industry preferred

Gena Carter has been connecting top-tier talent with thriving real estate teams since 2013. Over the past decade, she’s successfully placed hundreds of skilled professionals in roles that fuel growth for both the companies and the individuals she serves.

Guided by her mantra—“The only reason to partner is if, together, the candidate and the company reach their goals faster and more profoundly than they could alone”—Gena approaches recruiting as strategic matchmaking. Her passion for aligning talent with opportunity drives her mission to build lasting, high-performing partnerships in the real estate industry.

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