Job Description

Join to apply for the Quality Assurance Lead (AI Focus) role at GetInsured

Join to apply for the Quality Assurance Lead (AI Focus) role at GetInsured

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This range is provided by GetInsured. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$115,000.00/yr - $125,000.00/yr

Direct message the job poster from GetInsured

What started as the “Expedia” of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming health care service delivery as we know it.

We are looking for a QA Lead (AI Focus) to join our GetInsured team. GetInsured is the leading provider for state-based marketplace technology with more experience than any technology provider transitioning states off healthcare.gov and implementing exchanges. We are dedicated to helping as many Americans as possible easily find and enroll in affordable health insurance.

We offer a comprehensive benefits package, including but not limited to:

• Health, Dental, Life, Disability, and Vision insurance
• Healthcare spending or reimbursement accounts (HSA/FSA)
• Retirement benefits (401k)
• Paid time off
• Education assistance or tuition reimbursement
• Employee discounts for Gym memberships & commuting/travel assistance

Values:

• We believe that working hard, when it is imbued with purpose, can and should be fun
• You’ll find we are a “can do” place where people work together and roll up their sleeves to get the job done
• Everyone has a voice; everyone’s ideas count, and everyone is respected
• We have built a company, as well as a community of friends and colleagues, with respect for each other

Learn more about GetInsured at GetInsured.com

As a QA Lead, you w ill:

• Lead QA strategy and execution for voice and AI-driven call center applications in the HHS domain.
• Develop testing strategies for conversational AI (GenAI) experiences: context retention, policy accuracy, hallucination checks, and fallback behaviors.
• Collaborate with AI/ML teams to define evaluation datasets (golden sets), define testing coverage, and monitor regression.
• Create reusable test cases across multiple call flows and edge cases for eligibility interviews, application processing, and account updates.
• Drive test data creation, synthetic scenario generation, and manage tooling across multiple environments (UAT, staging, prod).
• Own defect lifecycle and work closely with Product, Engineering, and Business Process teams to prioritize and resolve issues.

Required Skills:

• 6+ years of experience in Quality Assurance with at least 2 years in a lead role.
• Strong hands-on experienc e in test automation frameworks.
• Understanding of conversational AI and GenAI evaluation methods: semantic similarity, grounding checks, behavior prediction.
• Knowledge of API testing and integration points.

Preferred Skills:

• Experience with GenAI test tech niques (prompt evaluation, hallucination detection, golden datasets, guardrails.
• Experience testi ng in call c enters, especially for government or regulated industries.
• Prior work with public sector or HHS pr ograms (SNAP, TANF, Medicaid) is strongly preferred/
• Understanding of conversational AI and GenAI evaluation methods: semantic similarity, grounding checks, behavior prediction.
• Experience integrating QA into CI/CD pipelines.
• Familiarity with AI observability tools (e.g., LangSmith, Arize, Weights & Biases)
• Exposure to Genesys, NICE, or other contact center platforms.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance, Engineering, and Information Technology

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Vision insurance

401(k)

Medical insurance

Tuition assistance

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