Job Description

Job Summary

We are currently hiring an Operations Support Manager for our CPU team , and our ideal candidatewill possess a passion for impacting lives and our community. This role supports field operations and new startups within our Performance Management Group, focusing on cost-per-unit and managed incentive programs. They ensure that supported sites receive comprehensive training and set-up assistance, optimizing our ability to deliver exceptional performance for clients. You also aid teams in optimizing production processes to drive efficiency, productivity, and profitability.

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Support new account implementations by working under the direction of the PMG engineering team on execution of the workplan and SOW.
• Support at-risk accounts by troubleshooting processes, and identifying service gaps, to improve overall performance and client satisfaction.
• Collaborate with engineers to establish daily operational procedures and routines to optimize account performance
• Provide on the ground support to the Engineering team and Director of Onsites, as needed while a Performance Manager is being identified.
• Collaborate with internal recruitment teams on site hiring needs.
• Conduct on-the-job training with new hires and support the new hire onboarding process.
• Establish hourly and daily communication of performance feedback for employees.
• Implement safety procedures compliant with OSHA regulations and customer-specific safety policies, including injury reporting, site safety awareness, and evacuation protocols.
• Act as interim Onsite Performance Manager during start-ups to facilitate achieving go-live targets and ensure operational readiness.
• In troubleshooting situations, develop action plans that address root causes, and solutions to improve performance or quality.

Competencies

Competencies we value for this role include:

3-5 years of experience managing staff in a production supervisor capacity, 1 year of experience driving floor production in a similar environment and experience with basic Human Resources requirements as related to direct supervision of a workforce. Ethical conduct, thoroughness, detail-oriented, excellent written and oral communication skills, strong time management skills, customer-service orientation, good skills in the use of Microsoft Office products (Word, Excel and PowerPoint), proven strong organizational skills, and an ability to effectively prioritize in a multi-task environment.

Culture

The Staffmark Group experience is more than just a job :

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at

Required Language

and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.

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