Job Description
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix's commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queen's Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on London's West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5.
The Role Our Experiences team puts fans at the center of their favorite stories, in real life, through permanent entertainment venues, Netflix House, and touring attractions around the world. Netflix Houses are our permanent, always-on, constantly refreshable entertainment venues, where guests can step into their favorite stories. We want these experiences, along with merchandise offerings, to help promote love for our titles so they become part of the zeitgeist for longer periods of time and drive long-term value for Netflix.
The Crew Member is part of the opening Netflix House operational team and is responsible for bringing Netflix immersive experiences to life. Crew Members encourage fandom through best-in-class customer service and guest experience excellence. The ideal Crew Member is passionate about engaging in conversations about Netflix series and films. The Crew Member will provide general information, sell and scan tickets, manage guest flow and queuing, sell merchandise, and more.
What you will do:
- Work in a variety of roles, including, but not limited to, ticketing services, retail operations, guest services, and small-scale attraction operations.
- Provide best-in-class service by actively engaging with our Fans.
- Act as a Netflix Ambassador to help drive increased fandom and engagement with Netflix shows.
- Execute Standard Operating Procedures (SOPs) including emergency procedures.
- Foster a culture of safety in all actions.
What we need from you:
- Demonstrated experience in fast-paced retail, hospitality, attraction, and F&B operations.
- Knowledge of the Netflix platform and shows
- Excellent teamwork skills and a proactive demeanor.
- Strong customer service, conflict resolution, and verbal communication skills. Additional languages are a plus.
- Strong desire to think outside the box and innovate.
- Willingness to learn and/or understanding of environmental, health, and safety (EHS) protocols
- Ability to work a flexible schedule, including weekends and holidays.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled. Netflix
Job Tags
Permanent employment, Flexible hours,