Job Description

Job Description

Job Description

Salary: $16.00 $20.00 per hour, commensurate with experience

ABOUT FREEDOM HEALTH SYSTEMS, INC.:
Freedom Health Systems, Inc. is a multidisciplinary healthcare organization providing high-quality outpatient behavioral health and primary care services. We are committed to accessible, compassionate, and efficient care, supported by an integrated team of providers, administrators, and support staff working collaboratively to meet the needs of individuals and families across the region.

POSITION TITLE: Medical Receptionist

ALTERNATE TITLE(S): Front Desk Coordinator, Patient Services Specialist, Clinical Support Assistant

COMPANY: Freedom Health Systems, Inc.

DIVISION: Operations

DEPARTMENT:

UNIT:

BENEFITS PACKAGE: Eligible (W-2) Health, vision, dental, PTO, and training opportunities

WORK SCHEDULE: Full-time, Monday Friday; occasional weekend or evening hours based on clinic needs

ACCOUNTABLE TO: Operations Manager 2

ACCOUNTABLE FOR: Delivering exceptional front office and clinical support services in compliance with CARF and COMAR standards; supporting Family and Psychiatric Nurse Practitioners with patient care and documentation

CLASSIFICATION: W-2 Hourly

COMPENSATION RANGE: $16.00 $20.00 per hour, commensurate with experience

ANTICIPATED TRAVEL: None (on-site position)

SUMMARY OF POSITION RESPONSIBILITIES:
The Medical Receptionist / Medical Assistant is a dual-role position that provides both administrative and clinical support in a multidisciplinary outpatient setting. This staff member is the first point of contact for patients and visitors, ensures smooth front desk operations, and provides direct clinical support to both Family Nurse Practitioners (FNPs) and Psychiatric Nurse Practitioners (PMHNPs). Duties are performed in compliance with CARF, COMAR, and HIPAA standards, supporting quality assurance, care delivery, and documentation requirements.

SCHEDULED DUTIES AND RESPONSIBILITIES:

Front Desk and Administrative Duties

• Greet patients and visitors professionally and courteously
• Check in patients, verify insurance coverage, collect co-pays, and confirm contact information
• Schedule, cancel, and reschedule patient appointments using the EHR system
• Answer phones and respond to inquiries or route calls to appropriate team members
• Maintain order and cleanliness of the front desk and waiting area
• Scan, upload, and organize patient documents in compliance with CARF documentation standards
• Ensure appointment reminders are sent via text, phone, or email
• Maintain confidentiality of all protected health information (PHI) per HIPAA standards

Medical Assistant Support (Primary and Behavioral Health)

• Room patients and collect initial vitals (e.g., height, weight, blood pressure, pulse, temperature)
• Record chief complaints and history updates in the patients chart
• Assist Nurse Practitioners with medication lists, allergies, and treatment documentation
• Perform routine screenings as ordered (e.g., PHQ-9, GAD-7, SBIRT, developmental checklists)
• Prepare exam rooms and assist providers with basic procedures if needed
• Coordinate prior authorizations and pharmacy communication
• Submit lab requests and referrals as instructed by providers
• Assist with patient education under the direction of clinical staff
• Track medication refills and communicate refill needs to the nurse practitioners
• Ensure that telehealth appointments are initiated and supported appropriately

Compliance & Quality Standards (CARF / COMAR)

• Ensure all documentation, intake forms, and visit notes are complete and properly scanned into the EHR
• Maintain organized records to support CARF surveys and COMAR-required audits
• Participate in internal audits and chart reviews as requested
• Prepare patient charts and clinic logs for surveys and regulatory inspections
• Document all services and interactions accurately and in real time
• Support infection control protocols, cleanliness, and universal precautions
• Assist with clinical quality tracking (e.g., missed appointments, treatment plan due dates, immunization logs)

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Assist with clinical inventory management and ordering of supplies
• Coordinate care across departments for patients seeing both behavioral and primary care providers
• Provide technical support for telehealth check-ins or forms completion
• Help with annual clinic performance reviews and accreditation prep
• Support patient education efforts including handing out or explaining forms and educational materials
• Participate in emergency drills and clinic safety briefings as required

PHYSICAL DEMANDS:

• Frequent sitting, typing, and phone use at the front desk
• Standing and walking for rooming and escorting patients
• Occasional lifting of supplies or files (up to 25 pounds)

WORKING CONDITIONS:

• Clinic-based, fast-paced outpatient setting
• High interaction with patients, staff, and external providers
• Potential exposure to patients in crisis or with health-related needs

COMPETENCIES AND SKILLS:

• Professional, warm communication and active listening skills
• Familiarity with EHR systems (e.g., ICANotes, Athena, or similar)
• Basic medical terminology and understanding of outpatient workflows
• Strong organizational skills and attention to detail
• Ability to multitask while maintaining a calm and respectful demeanor
• Knowledge of CARF and COMAR documentation requirements a plus

EDUCATION / TRAINING / QUALIFICATIONS:

• High school diploma or equivalent (required)
• Certified Medical Assistant (CMA, LPN or RMA) preferred; willing to train qualified candidates
• Minimum 1 year of experience in a medical front desk or outpatient clinical setting preferred
• BLS/CPR certification required or must be obtained within 30 days of hire
• Must pass background and reference checks

Job Tags

Hourly pay, Full time, Afternoon shift, Monday to Friday,

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