Job Description

Job Description

Job Description

Overview:

This role is responsible for maintaining and supporting the local IT infrastructure, including networks, servers, PCs, and printers, while serving as the on-site IT contact for all departments. The position works closely with external providers and global IT teams to implement company-wide standards and ensure security compliance. Candidates should bring hands-on experience with Windows environments, Microsoft 365, Active Directory, and basic networking; SAP or manufacturing IT experience is a plus. Success in this role requires strong troubleshooting skills, clear communication, and the ability to work independently in a dynamic, growing environment.

Key Responsibilities

• Set up, maintain, and support the local IT infrastructure (network, servers, PCs, printers, etc.)
• Act as the on-site IT contact for all departments and coordinate with external IT support providers
• Monitor and manage local IT assets and licenses
• Support local implementation of group-wide IT standards and security policies
• Troubleshoot basic software and hardware issues, escalating to external support when necessary
• Collaborate with HQ IT and other global sites to align systems and solutions
• Document local IT setups and procedures

Technologies / Tools / Systems

Experience with the following is highly desirable:

• Windows-based environments (Windows 10/11, Windows Server)
• Support Microsoft 365 Apps (Teams, Outlook, SharePoint, OneDrive)
• Administer Active Directory / Azure AD Accounts
• Basic networking knowledge (TCP/IP, DHCP, DNS, VPN, firewalls)
• Remote support tools (e.g., TeamViewer, AnyDesk)
• Experience with ERP systems (especially SAP) is a plus
• Familiarity with endpoint protection and patch management systems

Preferred Experience

• 3–5 years of hands-on experience in a similar IT generalist or IT support role
• Background in industrial or manufacturing environments is a plus
• Experience working in small teams or start-up-like settings is advantageous

Soft Skills & Competencies

• Strong problem-solving and troubleshooting skills
• Self-motivated, proactive, and able to work independently
• Structured and reliable way of working
• Strong communication skills and a service-oriented mindset
• Willingness to “wear many hats” in a dynamic, growing environment
• Ability to coordinate well with external service providers and international colleagues

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