Job Description

Job Description

Job Description

POSITION PURPOSE:

Provide organization, instruction and guidance to members of the Housekeeping staff. Ensure completion of daily objectives while maintaining Five Star Service standards of cleanliness and guest satisfaction.

EXAMPLES OF DUTIES

ESSENTIAL FUNCTIONS:

Average

Percent

of Time

45% Distribute/delegate room and cleaning assignments to Housekeeping team members.

25% Interview, Select and train Housekeeping team members in proper work procedures and techniques.

15% Supervise and Monitor work performance of team members by conducting room inspections. Provide coaching and counseling of team members and conduct performance reviews when needed.

10% Plan and conduct staff meetings to ensure open communication amongst team members. Attend various operational related meetings to obtain and disseminate pertinent information.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Participate in Lobby Greeter and Manager on Duty Program requiring weekend stay over, constant monitoring throughout the hotel and troubleshooting problems.
• Assist room attendants and house persons in securing all supplies and tools necessary for the completion of daily tasks.
• Monitor proper use and compliance with hazardous chemicals and the Hazcom program.
• Expedite all requests by guests.
• Other duties as requested.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity Frequency

Sitting Rare

Walking, climbing stairs Frequent

Crouching/Bending/Stooping Frequent

Reaching Occasional

Grasping Occasional

Pushing/Pulling Rare

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Constant

Lifting/Carrying(# lbs) Occasional (25lbs)

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions reporting to this position (titles):

Floor Supervisor

Room Attendant

House person

Public Area Attendant

Linen Attendant

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Basic mathematical skills to prepare moderately complex calculations for financial reporting.
• Supervisory skills.
• Ability to deal effectively with Associates, vendors, contractors, etc.
• Ability to coordinate and cooperate with other departments regarding Housekeeping services and activities.
• Ability to access and accurately input information using a moderately complex computer system.

• Ability to exercise independent judgment.
• Ability to communicate effectively and pleasantly in English with guests and staff as is necessary to effectively run the department and service customer needs.
• Ability to read and write basic English in order to complete necessary reports and understand instructions/information.
• Ability to organize and prioritize work in order to meet deadlines.

QUALIFICATION STANDARDS

EDUCATION

High School graduate or equivalent required. College degree preferred with emphasis in Hospitality.

EXPERIENCE

At least 3 years’ experience in supervisory/management position in hotel Housekeeping. Forbes rated hotel experience desirable.

LICENSES OR CERTIFICATES

None

GROOMING

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability is strongly preferred.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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