Helpdesk Associate- REMOTE Job at Lensa, Fargo, ND

VTZpUmtFdmh3dlgyYjNHYUF0K3d2SlBnTnc9PQ==
  • Lensa
  • Fargo, ND

Job Description

Lensa is the leading career site for job seekers at every stage of their career. Our client, NTT DATA North America, is seeking professionals. Apply via Lensa today!

Req ID: 325652

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Day to Day job Duties: (what this person will do on a daily/weekly basis)

  • General L1 technical support for hardware and MS Office packages
  • Answer technical support calls, resolving and escalating to other support groups
  • Provide support based on email and self service requests.
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

  • Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
  • Minimum of 1 year of technical troubleshooting experience

Travel: No Travel required

Degree: High school diploma or equivalent required

Nice to Have; (But not a must)

  • Experience in a call center environment
  • Demonstrate a service philosophy in all interactions with clinicians and colleagues
  • Effective communication and interpersonal skills
  • Proficient typing and English language skills (both verbally and in writing)
  • Strong active listening capabilities to fully understand caller’s needs / requests
  • Exceptional ability to work optimally in a fast-paced environment

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

Job Tags

Similar Jobs

Alaska Teacher Placement

Summer RALLY Intern Job at Alaska Teacher Placement

 ...Must be responsible and able to follow direction. Department of Labor Work Permit form signed by student's parent/step parent or legal guardian and accompanied by child's proof of age. Compensation: This is a part-time position working during the day when... 

ESFM

JANITOR (FULL TIME) Job at ESFM

 ...Para aplicar en espaol, haga clic trabajos.compassgroupcareers.com(opens in a new tab). We have an opening for a full time JANITOR position. Location : Haleon - XV53+JM9, Guayama, PR 00784. Note: online applications accepted only. Schedule : Full time... 

Raytheon

Sr. RF Engineer Job at Raytheon

 ...the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead of...  ...which functions within Mechanical Engineering, is looking for an RF Electrical Engineer to join our team in Lowell, MA in the... 

Mercier Consultancy BG

German Speaking Recruiter - Work Remote Job at Mercier Consultancy BG

Mercier Consultancy is in search of a motivated German Speaking Recruiter to join our remote team! In this role, you will be responsible for identifying and recruiting top talent for various positions across multiple industries. Your proficiency in German will be essential... 

GetInsured

Sr. Technical Product Manager (AI Focus) (Mountain View) Job at GetInsured

 ...California - Mountain View, CA Salary Range : $169000.00 - $200000.00 Description About GetInsured: What started as the Expedia of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS...