Helpdesk Associate-Part-Time Job at NTT DATA, Inc., Mexico

WHFpWW4wem53dlh5WTNDWENkTzhzNUhv
  • NTT DATA, Inc.
  • Mexico

Job Description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Helpdesk Associate]] to join our team in [[Panama]], [[Panama]], [[Panama]].

NTT DATA Services currently seeks a “Helpdesk Associate” to join our team in Panama. The Helpdesk Associate will be responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals, and software.

* Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.
* Answers the helpdesk line and responds to users requests regarding computer systems
* Acknowledges receipt of all users request within defined service levels.
* Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.
* Maintains user information and documentation
* Participates in ensuring that customer requests via the ticketing system are managed to closure.
* Delivers results in support of achieving the organization's Service Level Agreements
* Ability to develop business relationships and communicate effectively with the user community
* Basic Troubleshooting skills
* Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
* Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
* Ability to physically perform general office requirements
* Must be able to perform essential responsibilities with or without reasonable accommodations.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Job Tags

Part time,

Similar Jobs

New York Hall of Science

Museum Attendant Guard Job at New York Hall of Science

 ...Job Description Job Description POSITION OVERVIEW The New York Hall of Science seeks an experienced Museum Attendant Guard to join its dedicated Security Team. Guards are responsible for ensuring the safety of visitors and staff, patrolling assigned areas, and protecting... 

Solomon Page

Travel Clinical Laboratory Scientist - Blood Bank Job at Solomon Page

 ...\n \n\n \n\n If you meet the required qualifications and are interested in this role, please apply today. \n\n Why Work with Us \n\n The success of Solomon Page is defined by our people. Healthcare providers are offered a comprehensive benefits program including... 

Avenue Roofing

Outside Sales Representative - Roofing Job at Avenue Roofing

 ...Job Description Job Description Outside Sales Representative Roofing $2K$3K/Week High Commissions Ready to finally get paid what youre worth? If youre an ambitious sales hunter who thrives on face-to-face deals and controlling your own income, Avenue Roofing... 

The Cigna Group

Sales Director, Supplemental Health G&E - Cigna Healthcare - Remote Job at The Cigna Group

 ...ResponsibilitiesThe NSD role is responsible for proactive and consultative outreach designed to increase the institutional knowledge of Cigna Supplemental Health Solutions in the large case segment for Government & Education clients. The NSD partners with internal... 

Palm Venture Studios

Gentoro | Chief AI & Data Science Officer (San Jose) Job at Palm Venture Studios

 ...Palm Venture Studios (Palm) is a single-family-office-backed venture studio with a national footprint, headquartered in Greenwich...  ...-powered products for the future. Role Overview As the Chief AI & Data Scientist, you will lead the strategy, development, and deployment...