German Support Officers - iGaming Job at Alpha Talent Solutions, Malta

WHFtVG5rN2d4UHJ3YTNDU0E5MjJ2SkhoTUE9PQ==
  • Alpha Talent Solutions
  • Malta

Job Description

Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus.

Responsibilities

  • Helping internal and external customers,
  • Contacting other departments when there is an issue to be solved,
  • Keeping customer request queues as low as possible,
  • Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
  • Handling customer request queues assigned accordingly to workload,
  • Having a high knowledge of products offered by the company,
  • Attending team meetings and activities,
  • Taking over in the absence of their Line Manager,
  • Escalating Technical Issues
  • Responsible for the Emergency Procedure;
  • Chat and Email quality assurance;
  • Analyzing any promotion before its launched;
  • Responsible for the Banned procedure.

Requirements

  • Graduation of high school or post-secondary school
  • Work experience preferably at least one year in a similar role within online customer service
  • Skills - strong communication skills; knowledge of Internet related software
  • Bilingual or native fluency in German both written and spoken
  • Available to work on shifts bases covering Monday to Sunday

Job Tags

Work experience placement, Shift work, Sunday,

Similar Jobs

EverPass Media

Marketing Intern Job at EverPass Media

 ...Position: Marketing Intern Description: About the internship: EverPass Media is redefining the role of TVs in businesses by blending exclusive sports and entertainment content with innovative marketing. As a Summer 2025 intern, you\'ll gain hands-on experience... 

Integratedcooling

Medical Science Liaison Job at Integratedcooling

 ...work in the U.S.Employment TypeFull-timeCompensation$120-$160k base salary annuallyJob LocationChicago, ILThe RoleThe Medical Science Liaison (MSL) serves as a scientific expert and strategic partner, bridging clinical and scientific knowledge between the company... 

Maxion Corp

Entry-Level Data Entry Specialist Remote Job at Maxion Corp

 ...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether youve been an administrative... 

MAT Holdings, Inc

Warehouse Worker Forklift Driver Job at MAT Holdings, Inc

 ...customers. You will find our products in home improvement centers, big box retailers, hardware stores and automotive parts chains...  ...will pull orders and assemble them for shipment to customers or distribution centers. will use computer terminal/RF scanner gun to track... 

Adecco Permanent Recruitment

Call Center Manager- Onsite! Job at Adecco Permanent Recruitment

 ...Adecco Permanent Recruitment is seeking a Call Center Manager in the Greensboro, North Carolina market. Qualified candidates for this position will have 2-5 years of experience as a Call Center Manager, in addition to experience implementing automation processes to improve...