German Support Officers - iGaming Job at Alpha Talent Solutions, Malta

WHFtVG5rN2d4UHJ3YTNDU0E5MjJ2SkhoTUE9PQ==
  • Alpha Talent Solutions
  • Malta

Job Description

Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus.

Responsibilities

  • Helping internal and external customers,
  • Contacting other departments when there is an issue to be solved,
  • Keeping customer request queues as low as possible,
  • Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
  • Handling customer request queues assigned accordingly to workload,
  • Having a high knowledge of products offered by the company,
  • Attending team meetings and activities,
  • Taking over in the absence of their Line Manager,
  • Escalating Technical Issues
  • Responsible for the Emergency Procedure;
  • Chat and Email quality assurance;
  • Analyzing any promotion before its launched;
  • Responsible for the Banned procedure.

Requirements

  • Graduation of high school or post-secondary school
  • Work experience preferably at least one year in a similar role within online customer service
  • Skills - strong communication skills; knowledge of Internet related software
  • Bilingual or native fluency in German both written and spoken
  • Available to work on shifts bases covering Monday to Sunday

Job Tags

Work experience placement, Shift work, Sunday,

Similar Jobs

Blockchain Technologies. LLC

Cisco Network & Unified Communications Engineer Job at Blockchain Technologies. LLC

Cisco Network & Unified Communications EngineerLocation: Atlanta, GADuration: 12 Months + ExtensionHourly Rate: Depending on Experience (DOE)Work Authorization: Network & Unified Communications EngineerJob Description:The role of the Network & Unified Communications... 

Brown and Caldwell

Project Manager - Water / Wastewater (hybrid allowed) - NYC Job at Brown and Caldwell

 ...teams pursuing, managing and executing utility projects for the water industry (water, wastewater, and stormwater). The successful candidate...  ...in the future.Location C: $116,000- $158,000You can view which BC location applies to you here. If you have any questions, please... 

McCormack Partners Ltd

Chief Operating Officer - Commercial Roofing (Denver) Job at McCormack Partners Ltd

 ...Chief Operating Officer Commercial Roofing Denver, CO $250K - $300K base + 50% bonus + equity potential Build a Legacy by steppinginto...  ...on service and maintenance, national accounts, and strong local sales, with projects split between re-roofing (60%), service (25%),... 

Talent Groups

RF Engineer Job at Talent Groups

 ...Position Summary Using sound engineering principles and planning tools, this position supports the RF Engineering team with the small cell sales process, project implementation, and the ongoing maintenance and modification of DAS and Small Cell Networks (SCN).... 

EMR USA Metal Recycling

Box Truck Driver Job at EMR USA Metal Recycling

 ...company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first! The Box Truck Driver is responsible for delivering automotive parts to customers in a timely and safe manner. This role includes coordinating...