Job Description

Join a mission-driven team dedicated to delivering compassionate, client-centered care within the community. As an Engagement Specialist, you will play a key role in supporting individuals and families by providing strength-based, solution-focused services in their natural environments. This position is ideal for professionals who are passionate about making a positive impact, fostering engagement, and helping clients achieve their recovery and wellness goals. The role offers a guaranteed 40-hour work week, opportunities for collaboration, professional development, and meaningful client interaction.

Responsibilities

• Deliver consumer-driven, family-oriented services within clients’ natural environments.
• Provide strength-based, solution-focused, and client-centered therapeutic support in the community.
• Develop a thorough understanding of each client’s strengths, diagnosis, treatment goals, and treatment plan.
• Assess clients for strengths, resources, and goals within the first 30 days of treatment and provide ongoing strength-based planning and support.
• Ensure each client has an Individualized Crisis Recovery Plan on file within 30 days to reduce risk and promote stability.
• Participate in collaborative meetings with Rehabilitation Services staff, community agencies, and natural supports as needed.
• Provide crisis intervention services according to agency policies and procedures.
• Communicate regularly regarding client status, including changes in mood, functioning, medical issues, and any crisis or safety concerns.
• Maintain accurate, timely, and effective clinical documentation for all client interactions and services provided.
• Document all client “no shows” and report difficulties in contacting clients to appropriate office staff.
• Utilize computer systems for documentation and billing purposes, with training provided as needed.
• Attend all required office trainings and participate in regular clinical supervision sessions.
• Return phone calls promptly and adhere to all safety protocols.
• Complete required annual training hours (20 hours for full-time, 16 hours for part-time).
• Actively participate in evaluations conducted by Rehabilitation Services.
• Engage and orient new clients, including completing intake paperwork and maintaining engagement until service authorization.
• Manage a caseload that may include clients who are more difficult to reach or serve.
• Build and maintain relationships with local referral sources such as hospitals and schools.
• Demonstrate flexibility and strong communication skills to accommodate clients on short notice.

Qualifications

• Must hold at least one of the following licensures:
  • Licensed Master Social Worker (LMSW)
  • Certified Social Worker (CSW)
  • Provisionally Licensed Professional Counselor (PLPC)
  • Provisionally Licensed Marriage and Family Therapist (PLMFT)
• Strong communication and interpersonal skills.
• Ability to work collaboratively and independently in a community-based setting.
• Willingness to learn and utilize electronic documentation systems.
• Flexibility to respond to client needs on short notice.

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