Job Description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and responsible for achieving company goals.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints promptly and answers questions to ensure a positive experience. Shares customer service best practices.


• Monitors customer service, provides coaching, training, and develops improvement plans for both front-end and pharmacy teams. Empowers team members to find impactful resolutions and build loyalty.


• Responsible for improving overall customer service metrics.

Operations

• Supervises store operations and team activities, including assigning daily tasks, delegating, opening/closing shifts, and managing schedules and time records.


• Collaborates with external partners to support community outreach and store growth initiatives.


• Supports data analysis and decision-making to enhance store performance.


• Oversees cash management, inventory control, store maintenance, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data to develop action plans for store improvement.


• Uses KPIs and operating statements to drive store growth and performance initiatives.


• Supports pharmacy operations during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching and career development support.


• Manages performance through goal setting, feedback, and recognition.


• Recruits and retains talent, develops pipelines for future leaders, and manages staffing needs.

Training & Personal Development

• Completes Store Manager training programs and required courses.


• Monitors own performance and engages in self-development.


• Maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.


• Assists in planning and communicating store strategies.


• Qualifications include a bachelors degree or equivalent experience, leadership skills, and flexibility in work schedule and location.

Walgreens is an Equal Opportunity Employer. Salary range: $45,000 - $71,550, dependent on various factors. The role remains open until filled. Benefits details are available at jobs.walgreens.com/benefits .

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