Job Description

Customer Service Representative-Pest Control (Remote, Full-time)

We are seeking a dedicated Customer Service Representative to join our remote team. This dynamic, open-ended role involves answering customer inquiries, identifying sales opportunities, and supporting our pest control operations. The ideal candidate will be a proactive problem-solver with a positive attitude and a passion for delivering outstanding service to homeowners, business owners, and other clients.

Key Responsibilities:

• Customer Interaction: Answer all inbound calls, addressing inquiries from homeowners, business owners, and other contacts. Transfer calls as needed for non-customer inquiries.
• Sales Opportunities: Identify and pursue opportunities to upsell services during customer interactions, contributing to account growth.
• CRM Management: Input and update customer information in our existing CRM software to maintain accurate records.
• Service Coordination: Schedule and reschedule pest control services, coordinating with technicians to ensure timely delivery.
• Administrative Tasks: Perform entry-level bookkeeping, data entry, and other administrative duties to support operations.
• Complaint Resolution: Address customer concerns professionally, resolving issues to maintain high satisfaction levels.
• Payment Processing: Handle payment transactions accurately and efficiently.
• Open-Ended Duties: Take on additional responsibilities as needed to support the team and enhance customer experience.

Qualifications:

• Experience: Minimum of 2 years in a customer service or similar role, preferably in pest control, home services, or a related industry.
• Skills:
• Positive attitude and strong work ethic.
• Excellent listening and problem-solving abilities.
• Diligence, punctuality, and multitasking skills.
• Comfortable handling a variety of tasks in a fast-paced environment.
• Technical Requirements: Familiarity with CRM software and basic bookkeeping is a plus but not required.
• Location: No geographic restrictions; candidates may work remotely from anywhere.
• Equipment: Candidates will be provided with a computer but must have access to reliable internet. A company-provided phone or headset may be supplied.

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