Job Description
SUMMARY:
FNA Group is a world-class, leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman further strengthens FNA's market presence and awareness. FNA is a dynamic organization with unprecedented growth due largely to its ability to attract and retain highly talented associates.
We have a challenging and exciting opportunity for a Customer Service Representative to add to our growing product support team. If you thrive in a fast-paced environment, embrace multi-tasking, and enjoy problem solving and helping business partners, then we want to speak with you!
Note: This position is 100% onsite in Mesquite, TX. Only applicants that can commit to working onsite will be considered.
Primary Purpose:
As a Customer Service Representative, you will communicate with our customers via live chat and through our customer service e-mail. You will be a liaison on behalf of the FNA Group, serving as a brand ambassador to our consumers, conveying professional expertise in our products, brands and services. You will work closely with our product service, sales, marketing and technical service teams to help guide and answer customer questions relating to product features, comparisons, replacement parts, service work, how-to, and other inquiries from both current and prospective product owners.
Duties and Responsibilities:
Qualifications:
Required:
Preferred:
Education/Certification:
High School diploma or equivalent required. College degree is a plus.
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