Job Description

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in New Berlin, Wisconsin. In this Contract-to-career position, you will play a vital role in ensuring customer satisfaction by managing inquiries, processing orders, and resolving issues efficiently. This role offers an excellent opportunity to contribute to a dynamic environment while building long-term career potential.

Responsibilities:
• Address customer inquiries and assist sales staff with order updates, ensuring timely and accurate responses.
• Monitor and track orders throughout their lifecycle, providing regular updates to customers and stakeholders.
• Utilize software tools such as Outlook, Smartsheet, Excel, and Acumatica to manage order data and maintain precise records.
• Collaborate with production, shipping, and sales teams to resolve delays or discrepancies effectively.
• Handle customer requests with professionalism and attention to detail to ensure a seamless experience.
• Update customer profiles and order information in company systems to maintain data integrity.
• Support process improvement initiatives aimed at enhancing customer service workflows.
• Respond to inbound calls and manage outbound communication to address customer needs.
• Accurately input order details into company systems while maintaining high standards of quality.• Minimum of 1 year of experience in a customer service or call center role.
• Proficiency in handling inbound and outbound calls with a focus on customer satisfaction.
• Strong skills in order entry and management, ensuring accuracy and efficiency.
• Familiarity with tools such as Outlook, Smartsheet, Excel, and Acumatica.
• Excellent communication and problem-solving abilities.
• Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
• Demonstrated ability to collaborate with cross-functional teams.
• Commitment to delivering high-quality service and maintaining positive customer relationships.

Job Tags

Contract work,

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