Job Description
Customer Service Representative
Launch Your Career with Smith Auto Family – Not Just a Job, a Path Forward!
Position: Customer Service Representative (Business Development Center)
Location: Levelland, Texas
Compensation: $18/hr + Bonus Opportunities
Are you looking for more than just a job? Do you want to build a career with a team that’s invested in your success? At Smith Auto Family, we believe in developing people—not just filling positions. If you're goal-driven, curious, and motivated to grow, this is where your journey begins.
Why Join Smith Auto Family?We’re a thriving, family-owned dealership rooted in West Texas with a simple but powerful mission: Families helping families. We promote from within, reward hard work, and offer clear growth opportunities. At Smith Auto Family, your first role isn’t your last—it’s just the beginning.
Your Role: Customer Service Representative – BDCAs a Customer Service Representative in our Business Development Center (BDC), you are the voice of Smith Auto Family—building relationships, scheduling appointments, and helping customers navigate their service and sales needs.
Daily Responsibilities· Greet and assist customers via phone, email, and in person.
· Handle inbound/outbound calls with professionalism.
· Set appointments for service and sales departments.
· Follow up with no-shows and unsold leads.
· Accurately log customer interactions in VinSolutions CRM.
· Maintain a friendly, professional, and efficient demeanor.
· Collaborate across departments to improve processes and outcomes.
Key Performance Metrics· Customer Satisfaction – Measured through reviews and feedback.
· Response Time – Fast, helpful communication.
· Appointment Setting – Sales and service booking targets.
· CRM Compliance – Clean and complete data entry.
Career Development RoadmapWe don’t just say “there’s room to grow”—we show you how:
Start Here:
- $17/hr
- Learn CRM, call scripts, lead handling, appointment setting
- Collaborate with sales, service, and leadership
3–6 Months:
- $18/hr + Bonus
- Meet benchmarks (50+ calls/day, 40% set rate, great notes)
- Request growth path discussion
Career Paths Available:
Path
Estimated Earnings
BDC Manager
$65k+
Service Advisor → Service Manager
$70k → $100k+
Sales Consultant → Sales Manager
$60k → $100k+
Sales Consultant → Finance Manager
$60k → $100k+
Values That Move You Forward: Curiosity • Goal-Driven • Attention to Detail • Teamwork
Real Success Stories:
Started in BDC. Now runs a Sales Department. – Michael D.
Started in BDC. Now manages all office personnel. – Mechelle S.
· 1+ year of customer service experience (automotive a plus).
· Strong communication, organization, and problem-solving skills.
· Team player with a positive, proactive attitude.
· Detail-oriented and tech-comfortable (Google Workspace, CRM).
· Bonus: Bilingual candidates may qualify for a higher rate.
Benefits & Perks· Consistent Schedule
· Medical, Dental & Vision Insurance
· 401(k) + Employer Match
· Paid Time Off & Holidays
· Employee Recognition Programs
· Career Development & Internal Promotions
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