Job Description

Job Description

Job Description

Department: PDM Project Planning - Account Services

Employment Type: Full-Time

Are you a detail-oriented problem-solver who thrives in customer service and project coordination? If so, our Customer Service Representative – Account Services position at Pioneer Direct may be the perfect fit!

Pioneer Direct is a full-service mail shop dedicated to helping customers create and deliver high-impact mail pieces. As part of our Account Services team, you'll coordinate customer projects, ensure accuracy, and provide top-tier service from start to finish.

Join our growing team and be part of a company that values collaboration, precision, and customer success!

Customer Service Representative – Account Services (Project Coordinator) day-to-day:

• Customer care and communication
• Managing customer’s direct mail projects from quoting to project completion
• Ensure project quality by adhering to best practices
• Ensure accuracy of quotes throughout project
• Entering accurate project details in project management software

Customer Service Representative – Account Services (Project Coordinator) requirements:

• Must be customer focused
• Effective interpersonal skills including verbal and written communication
• Ability to use experience and independent judgment to handle unique and complex
• Excellent problem-solving, follow-up, and organizational skills. Time and project
• management skills are a must.
• Ability to manage multiple tasks and projects.
• Strong computer software skills – Microsoft Office Suite.

Customer Service Representative – Account Services (Project Coordinator) position includes benefits such as Health, Dental, Vision, HSA, and Paid Time Off.

Compensation details: 19-22 Yearly Salary

PI90c5be8e7b83-25405-39359165

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