Job Description
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at
Location: USA - Lancaster, Midpoint Dr
Division: Road
Job Posting Title: Carrier Sales Representative, Freight Operations, Road US - 102401
Time Type: Full Time
Summary
The Customer Service Specialist, Carrier Sales is an integral part of the DSV Road US team's freight brokerage operations. They assist with building and developing relationships with carriers and customers by providing exceptional customer service. They ensure that correct information is provided to carriers and clients, while accurately tracking various shipment pick‑ups and deliveries to their final destination.
Essential Duties & Responsibilities
Develops carrier relationships in order to effectively support customers.
Maintains and grows relationships with carrier accounts.
Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
Has daily contact with carriers to determine availability while negotiating transportation rates.
Provides consistent and exceptional customer service levels to carriers and customers.
Researches new carriers within the market, generates leads, and develops new carrier relationships.
Makes cold and warm calls to current and potential clients to promote business growth and development.
Studies and understands seasonal market trends.
Handles dispatch operations with carriers and drivers.
Tracks shipment from pickup through delivery so that accurate, up-to‑date information can be provided regarding shipments.
Performs other duties and projects as assigned.
Qualifications
Education and/or Experience
High School diploma or GED.
1 year of experience in a logistics, brokerage, or customer service field.
1 year of experience in a similar role.
Computer Skills
Proficient in Microsoft Word, Excel, Access, and PowerPoint.
Solid analytical experience in Excel required.
Experience with Transportation Management software a plus.
Language Skills
English (reading, writing, verbal).
Mathematical Skills
Position requires strong mathematical skills for project development.
Other Skills
Strong ability to persuade, motivate, negotiate, and influence others.
Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
Excellent communication skills, verbal and written.
Driven, enthusiastic, and highly motivated.
Ability to build strong relationships.
Strong prioritization skills, multi‑tasking skills, and works with a sense of urgency.
High attention to detail and ability to multitask.
Strong organizational skills.
Proficiency in using a Windows‑based computer.
Great phone presence and effective interpersonal communication skills.
Physical Demands
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements include close vision and distance vision.
Work Environment
Noise level in the work environment is usually low to moderate. The employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
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Job Tags
Full time, Seasonal work, Local area,