Job Description

Duty Manager

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

Are you an experienced team leader who inspires others to excellence? Are you looking for an opportunity to grow your career? Then let your career take off with Alliance Ground International as a Duty Manager! Ideal candidates will have at least three years of ramp agent experience and three years of progressive aviation management experience.

As a Duty Manager you will:

• Manage and control the entire operation for customer airline including Office, Warehouse & Ramp.
• Develop & direct work assignment for supervisory teams and agents for both the warehouse and office
• Create and manage schedules to ensure adequate staffing for the operation and manage day-to-day labor requirements.
• Provide on-the-job training and ongoing team member professional development opportunities.
• Serve as point person for customers and management to minimize or eliminate potential delays.
• Observe and enforce all AGI and Airline safety regulations as well as company policies.
• Assure that all operational equipment is safe to operate and report any discrepancy.
• Actively search for and report to station management any future business opportunities
• Assist with all Warehouse and Office team duties (safety walks, cargo handling, aircraft servicing, safely operating GSE around aircraft, etc.) as needed.
• Extensive understanding of cargo operations and customer internal SOP.
• Conduct and participate in company and customer audits.
• Understand and Manage operational KPI.
• Provide excellent customer service through written and verbal communication.
• Create and implement corrective action and preventive measures for all related safety and operational incidents.
• Maintain a flexible work schedule, including weekends and holidays.

To be a Duty Manager you must have:

• Ability to work in a team environment and manage conflict while under pressure.
• Possess excellent organizational and planning skills both orally and written.
• Ability to work proficiently with Microsoft Office products.
• Must be customer focused and have quality awareness.
• A minimum of 2 years industry leadership experience.
• Demonstrate strong communication skills to interact professionally with team members and customers.
• A valid drivers license with a clean driving record.

As a Duty Manager you must be able to:

• Lift up to 70 pounds (32 kg) on a regular basis
• Carry heavy items up and down stairs.
• Climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Work outside in all types of weather, around jet and machinery noises.
• Obtain airport security clearance which includes an extensive employment, criminal record and residence background check.

Alliance Ground International (AGI) is an international ground handler that supports the airline industry. We are committed to delivering the aviation community quality services by maintaining the highest level of safety and supplying efficient, effective staff.

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful AGI team member brings their A game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

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