Call Center Representative Job at Tata Consultancy Services, Milford, OH

WEtxWm1FN2h3ZnIyYVhHV0FkK3l1NVhwTmc9PQ==
  • Tata Consultancy Services
  • Milford, OH

Job Description

The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.

Responsibilities include:

Handle inbound calls and email service inquiries on queries such as:

o Process & status of Estimate or Supplement

o Payment Status – Rental, Tow & Property Damage

o Payment issuance

o Analyze Payments – Void and Reissue requests

o Status of Estimates, send copy, advise assignment submission instructions

o Status on deductible

o Status on Rental

o Advise status on Total Loss

o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.

o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics

o Work in a fast pace, structured environment

Salary: $33,000 - $36,000 per year

#LI-SS3

Job Tags

Similar Jobs

Jobot

LANDSCAPE ARCHITECT Job at Jobot

 ...Come and join a leader in the Engineering & Architecture space seeking an experienced Landscape Architect / Land Planner to join our team! This Jobot Job is hosted by: Matt Desiderio Are you a fit? Easy Apply now by clicking the "Apply" buttonand sending us your... 

Learner Education

Online Algebra Tutor Job at Learner Education

 ...Math Tutor (Contract) Location: Remote Hours: Set Your Own Schedule Pay: $25.00/hr At Learner Education, we are on a mission...  ...tutoring or teaching experience At least 1 year of online tutoring experience Must have relevant teaching experience... 

Southwest Research Institute

STUDENT ENGINEER - Mechanical Engineering Intern Job at Southwest Research Institute

Who We Are:The Strategic Aerospace Department Office of the Director provide guidance and direction to a multi-disciplinary team of engineers that provides cutting edge engineering development services to the USAF.Objectives of this Role: Supporting full-time engineers in... 

CSG Talent

Roofing Project Manager Job at CSG Talent

 ...As a Project Manager, you will oversee and coordinate all aspects of roofing projects from initiation to completion. You will be responsible for ensuring that projects are completed on time, within budget, and in accordance with quality standards and safety regulations... 

Red Robin

Server Job at Red Robin

 ...contagious energy and are interested in working in an environment where anything is possible, come join our team! We're Hiring: Servers If you are: A strong Team Player A Good communicator Organized with a great attention to detail At least 18 years...