Call Center Director - 1969 (New York) Job at Bhired, New York, NY

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  • Bhired
  • New York, NY

Job Description

A homecare clinic is seeking an experienced Call Center Director to lead its high-volume call center operations. The ideal candidate will oversee a large team, optimize communication workflows, and ensure exceptional patient service in a fast-paced environment.

Responsibilities

  • Overseeing and managing day-to-day call center operations
  • Leading, training, and motivating a large call center team
  • Ensuring high standards of patient communication and service
  • Implementing workflows, procedures, and performance metrics
  • Streamlining processes to increase efficiency and reduce bottlenecks
  • Collaborating with leadership to align service goals

Ideal Qualifications

  • Experience in call center leadership, preferably in healthcare or homecare
  • Excellent communication and problem-solving skills
  • Strong leadership and team-management abilities
  • Ability to thrive in a high-volume environment
  • Highly organized, process-driven, and proactive

Salary: $75k - $100k/Year

To apply, please send your resume to: Chaya@bhirednyc.com

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Job Tags

Full time,

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