Provide an iconic customer experience. Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.
Essential responsibilities include: assisting store personnel and all store departments in their daily functions while adhering to CarMax guidelines; providing customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process; seeking win/win solutions for the customer and partners appropriately; processing paperwork associated with retail/wholesale automobile sales; processing auction sales, dealer registration, and/or appraisal lane purchases; managing multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention; processing paperwork affiliated with the state DMV; mentoring new Business Office Associates, as well as, training other store departments on Business Office process and procedure; clerical responsibilities including copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags; and answering multi-line phone system, responding to callers' needs and direct calls as appropriate.
Learn and succeed as part of a team in a pleasant, but noisy office environment with numerous distractions and disruptions due to incoming communication. The role may require walking or standing for extended periods of time and variety of work schedules with shifts that do include nights, weekends, and holidays. Wear CarMax clothing (acquired through the company) at all times while working in the store.
Qualifications include the ability to read, interpret and transcribe data in order to maintain accurate records; use resources and partnership to balance the needs of the customer and the business; understand numeric filing system; use word processing, spreadsheet and other programs, displaying intermediate PC skills; ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail; lift objects that weigh as much as 15-20 lbs; speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written; complete CarMax provided training as required; develop partnerships with Sales team and other departments in order to provide quality customer service; and maintain confidentiality of all records, files and reports within the scope of the position. Report Asset Protection and/or Human Resource related issues to management. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax job application.
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