Job Description

Our Company:

Tactiq is an innovative software solutions provider focused on bridging the gap between retailers, manufacturers, and distributors. Headquartered in Richmond, Virginia, our team is revolutionizing the direct store delivery (DSD) industry. Our suite of solutions includes standardized communications, invoicing, and ordering tools, all designed using world-class technology to support both retailers and suppliers within the DSD industry. Tactiq is uniquely positioned to increase both operational efficiency and service quality, with a proven track record of driving sales growth and cost savings for our partners. 

Our People:

Our team members join Tactiq to learn, develop, and be part of an environment that rewards performance and innovation while providing opportunities to personally excel and grow. We work closely as a team, respect each other as professionals, and move decisively on meeting the needs of our partners, all guided by our values – Do the right thing, Win as a team lose as a team, Own it, Embrace the messy, and Think like your customer. 

Position Purpose:

The purpose of this position is responsible for managing assigned retailer accounts, resolving billing discrepancies, and ensuring timely and accurate collection of outstanding balances. You’ll serve as a key liaison between retailers, distributors, and internal teams to support proof of delivery requests and improve billing processes.

Responsibilities:

• Manage and maintain billing relationships for assigned retailer accounts.
• Investigate and resolve open balances, chargebacks, and payment discrepancies in a timely manner.
• Collaborate with distributors to request and track proof of delivery documentation.
• Work cross-functionally with sales, operations, and customer success teams to ensure invoice accuracy and dispute resolution.
• Reconcile account statements and maintain accurate billing records.
• Monitor account aging and follow up on outstanding payments as needed.
• Support continuous improvement initiatives to optimize the billing process and reduce error rates.
• Generate reports and provide data insights related to billing performance and account status.

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field (or equivalent work experience).
• 2+ years of experience in billing, accounts receivable, or related role; experience in DSD or retail industry is a plus.
• Excellent attention to detail.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Comfortable multi-tasking with an ability to manage multiple priorities and work in a fast-paced environment.

At Tactiq, we believe in creating a work environment where everyone is welcome to be themselves. With a focus on diversity and inclusivity, individuals are able to contribute and bring their best selves to a winning team environment.

We invest heavily in the development of our people and provide opportunities and support for our team to invest back into causes they care about.

We offer an extensive employee benefits package because we know that our people and what they care about matter most. We deeply care and want our team to be taken care of.

If you’re looking to work for a company that values authenticity, inclusivity, hard work, determination, and problem-solving, then we’re the right fit for you!

Included benefits:

• Health Care Plans (Medical, Dental & Vision)
• 401k plan with company match
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (including time for volunteering) & Public Holidays
• Generous Parental Leave
• Short Term & Long Term Disability
• Training & Development opportunities
• Work From Home & Flexible work arrangements
• Wellness Resources

Tactiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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