Job Description

Job Description

Job Description

The Bilingual Customer Service Specialist is responsible for being a working leader in providing information and services to all customers for any traffic violations. This position is available to candidates who are fluent in English and also must demonstrate fluency in either Creole or Spanish.

Essential Responsibilities

• Reviewing traffic violations
• Processing payments
• Maintaining working knowledge of customer rules and regulations
• Ensure work is completed in accordance with local rules
• Providing a one stop resolution to customer enquiries

In addition to normal processing / production duties, the Bilingual Customer Service Specialists are responsible for the following activities of their assigned department(s)

• Monitor service request workflow (Fresh Desk Tickets)
• Assist with processing of backlog and incoming service requests within the department
• Assisting with data entry based on need and workload.
• Guide / Assist with the creation, maintenance, validation, and communication/use of Knowledge Management Materials (Training Documents, SOPs, Checklists, Job Aids, Matrices etc.)
• Assist in special assignments and projects as needed
• Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion, escalate to management as needed
• Assist in root cause analysis (RCA) creation / documentation as needed
• Other duties as assigned by Management
• Works well in a team environment and can work with individuals from all business areas
• Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics

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