Job Description

Bilingual Customer Service Agent

Join Ecolab Canada's call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Bilingual Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab's products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What's in it For You:

• Enjoy a remote, full-time work schedule
• Be recognized for meeting goals and sharpen your professional business acumen
• Work for a stable, growing, global Fortune 500 company
• Comprehensive benefits package starting day 1 of employment

What You Will Do:

• Process Ecolab inbound customer orders, service requests and inquiries (80-120 inbound calls per shift)
• Manage Order Processing inbox in a timely and accurate manner
• Handle all calls in a prompt and courteous manner to maintain excellent customer relations
• Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests
• Ensure a positive experience as you ask questions and listen empathetically
• Utilize solid problem solving and interpersonal skills
• Represent the Ecolab purpose to make the world cleaner, safer and healthier

Work week and shift: Weekly schedule will typically be 40 hours/week, Monday to Friday, from 9:30am to 6:00pm ET

Minimum Qualifications:

• High school diploma or equivalent
• Bilingual, English/French
• 1 2 years of customer service experience
• Proficient with Microsoft Office Suite software (Excel, Word, Outlook, Teams)
• No immigration sponsorship available for this position

Preferred Qualifications:

• Post-secondary degree or diploma
• Previous customer service experience in a call center environment is a definite asset
• Good computer skills and accurate keyboarding skills
• Experience using Customer Service software, such as SAP, CRM
• Team player and strong customer service focus
• Ability to interact professionally with others and work independently in a fast-paced environment
• Strong problem solving and interpersonal skills
• Excellent verbal and written communication skills
• Highly dependable team player
• Ability to prioritize workload and complete responsibilities on time

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