Job Description

Job Description

Job Description

Goodwill Industries of Hawaii, Inc.

Job Title: Assistant Director of Retail

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Assistant Director of Retail helps lead and manage daily retail sales operations in partnership with the Director of Retail Sales. As the Assistant Director of Retail , this role supports setting strategic plans and ensuring sales, revenue, and performance goals are achieved through effective team leadership. The Assistant Director of Retail oversees training and standardization of all donated goods retail practices to ensure consistency and quality across locations. This role also manages best practices and production metrics to strengthen operational performance. As the Assistant Director of Retail , the position ensures productivity standards are met by monitoring monthly reports and guiding continuous improvement efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Lead and oversee retail sales operations, support services, and waste-reduction programs to meet revenue, market share, and long-range growth goals.
• Analyze financial, market, and demographic trends to identify opportunities, minimize competitive risks, and guide strategic decision-making.
• Strengthen community partnerships by promoting Goodwill Hawaii’s mission, expanding the donation base, and developing new donation collection strategies and sites.
• Provide direct oversight of Maui and Hawaii County retail operations while setting sales, donation, and marketing goals to drive profitability.
• Ensure operational excellence through budget management, performance analysis, policy review, staff training, audits, loss-prevention monitoring, and continuous improvement initiatives.
• Collaborate with administrative teams, lead CARF accreditation activities, ensure compliance with safety standards, and implement corrective actions to meet departmental and budgetary objectives.

EDUCATION, KNOWLEDGE and/or EXPERIENCE

• Bachelor’s degree (B.A.) from a four-year college or university; or
• Combination of college-level education, training, and/or experience demonstrating the ability to successfully perform the requirements of the position.

CERTIFICATES, LICENSES, REGISTRATIONS

• Periodic travel is required.
• Must have a valid driver’s license and access to an insured vehicle.
• Must have a traffic abstract that meets company guidelines.
• Must have current vehicle safety inspection and registration.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

• Regularly required to talk and hear.
• Frequently required to stand, walk, sit, and use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; taste; and smell.
• May occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and extreme heat. The noise level in the work environment is usually moderate.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.

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